Openwave Messaging has elected to embed RMail® into the email user interface for 400 million end users who access email through their local telecommunications operator or ISP. This is the first time secure email encryption has been deployed in the market on such a grand scale. RMail® is powered by RPost's patented Registered Email®technology.
Openwave is the messaging market leader with 37% worldwide market share in service provider email. Telecom carriers and ISPs around the world offer the Openwave email platform to their end users, presented as their own branded service offering. This Openwave release elegantly adds to the users’ email compose pane a new "Send Registered" button set next to the normal "Send" button.
RMail empowers users with open tracking visibility, certified proof of delivery, email encryption for privacy, and e-signatures for greater efficiency.
"The heightened awareness about data privacy, compliance and identity theft as a result of increasing instances of Internet eavesdropping and highly publicized large-scale identity thefts has caused the market for email encryption, privacy, and security to explode," states RPost CEO Zafar Khan."This market shift was the catalyst for two messaging pioneers and recognized leaders in their respective markets to join forces. Openwave is the undisputed market leader in messaging solutions for service providers, with more than 400 million users across North America, Europe and Japan, and the only provider in this space to have the proven ability to deploy secure messaging at tier one scale. We are excited to be aligned with a leader with the experience of Openwave Messaging.”
Lokdeep Singh, Chief Product Officer at Openwave Messaging, recognizes RPost as the leader in secure and legal electronic messaging:
“Openwave’s unparalleled experience with the world’s leading service providers gives us a comprehensive understanding of the complexities and importance of large-scale messaging systems to our customers’ business, and thus makes us very selective in terms of who we partner with. RPost is regarded as the leader in secure and legal electronic messaging, and now Openwave and RPost combine their messaging offerings, bringing to the market the most proven, robust, and secure universal messaging offerings."
Texas State Bar has partnered with RPost to educate attorney members on how, when, and why to use RMail® services to track opening, record certified e-delivery proof, encrypt for client privacy, and send declarations for e-signoff. Powered by RPost's Registered Email® technology, RMail has been very popular among legal service professionals. Recently, more than 100 Florida-based law firms installed RPost's new RMail for Gmail Chrome extension within hours of its release to members of The Florida Bar. Other bar/law associations have partnered with RPost for similar purposes.
The constant challenge for IT professionals and security experts is to balance security and usability. If the most secure system is too complicated or cumbersome to use, people will circumvent it. Once the official or corporate system is circumvented, security has devolved from professional (IT executive) to amateur (end user).
Former Secretary of State Hillary Clinton’s use of a personal email system purportedly set up in her house by a colleague is a perfect, high profile example of this – but certainly not an isolated example.
In 2003, the United States Government Accountability Office (GAO), the auditor of the US Federal Government and an arm of the US Congress, began using RMail® --- RPost’s Registered Email® service with functions to track opening, prove delivery, encrypt for privacy, and e-sign. A key reason they selected RMail technology was that it operated from within the native end user email interface --- with functions simple and intuitive for the sender and recipient. In other words, RMail offers convenience Secretary Clinton would surely have appreciated.
IT professionals often underestimate just how simple the user experience must be for widespread adoption. Receiving a link in an email forcing the recipient to set up an account to access an email is not simple enough. Nor is exchanging digital certificates and saving them to a device.
When the recipient says to the sender, “just send the darn thing,” because they get frustrated with the more secure process, the sender often just sends it, frustrated that they are frustrating the recipient with some policy or process IT has put in place.
If it is not simple to use, people will circumvent the process; and they do – even those who know they shouldn’t, like the US Secretary of State.
If the Secretary had known that she could simply install RMail right into the US Department of State email interface, purchasing from AT&T’s government procurement IT schedule (GSA schedule), she would have had security and accountability with simplicity --- and would not have been compelled to circumvent the process.
A summary of common secure messaging systems follows; the best method for security and simplicity for users is the “True Direct Delivery” method employed in RMail services.
1. Public Key Exchange – Secure but Complex for Many.
This is provided with the Department of State email. Certainly it is secure, but apparently too complex for many when communicating with parties who are external to the system, including the Office of the Secretary. This involves exchanging public encryption keys among your contacts (PKI Digital Certificates) and using Microsoft Outlook on your desktop computer. This “strong crypto system” has proven to be too cumbersome for most to use. One has to purchase and install these certificates, manage the expiration, ensure your recipients have a copy of your public key, and you theirs, and make sure all are using a compatible email program such as Microsoft Outlook desktop software.
2. Secure Store and Forward - “Man in the Middle” Problems.”
Systems that store your message content in the middle, and send a link to the recipients to download the content, are often used by consumers (and some companies) not understanding their most sensitive information is being stored on a third party server with unknown data security and message purge practices (which may differ from their stated policies). Further, the recipient is often forced to create an account to access the message and this is often a cumbersome process that has to be re-done each time they forget the password they used to access a particular message (ugh). Finally, there is no protection from unknown recipient endpoint security or lack thereof. So store and forward systems are not considered “strong crypto systems.”
Note, some systems that wrap your email in an encrypted HTML file before sending, often purport themselves to be “direct delivery,” but leave out the important point that the process of decrypting, is often sending the data back to the server in the middle. That server storing the decrypted message and displaying it in a web browser still has the same Man in the Middle storage purge concerns. Further, there is no protection from unknown recipient endpoint security or lack thereof. So it’s better than simple Secure Store and Forward, but still retains the Man in the Middle issues, and not considered a “strong crypto system.”
3. True Direct Delivery – RMail Method and the Best Method.
Systems that wrap the message in an encrypted PDF file are “strong crypto systems” as (a) the message content is not stored in the middle, (b) content is truly delivered to the recipients’ desktops encrypted, AND (c) the content remains encrypted at the recipient endpoint to prevent potential disclosure regardless of the recipient endpoint security. This is RPost’s RMail encryption method, and we’ve made it easy to use and implement for both the sender and recipient (for both compliance and personal privacy).
RPost has been offering secure electronic messaging services for more than 10 years and is a winner of the World Mail Award for best in security.
In the United Kingdom, insurance brokers' concerns about sending important correspondence by email are easing, thanks to RPost and The British Insurance Brokers' Association. BIBA, the UK's leading general insurance intermediary organization with just under 2,000 regulated firms, has just endorsed RMail™ Registered Email™ in order to provide insurers and brokers with measurable tools that reduce cost, risk and transaction cycle time. BIBA chose RMail, as catalyst for the insurance inudstry to eliminate paper and move to fully protected, legally verifiable electronic delivery of important administrative correspondence. This secure, cost-effective alternative to post or couriers is an ideal service for brokers looking to speed up critical communications while demonstrating compliance. BIBA members can also enjoy a reduced rate on a simple pay-as-yougo (PAYG) no risk model, ideal for all business sizes, offered by UK distributor, Mailsoft.
Read the official BIBA announcement, here.
With RMail for Gmail, Millions of Users Can Now Send Registered Email Messages from their Gmail Compose Interface
Stockholm, Sweden, and Los Angeles, CA —September 23, 2014– Today, RPost announced the availability of its heavily-anticipated RMail extension for Gmail for national postal operators worldwide. RMail® for Gmail creates an easy method for national postal operators to build themselves into the digital world. With RMail for Gmail, millions of users can now send Registered Email messages from Gmail with just one extra click; sending postal-branded Registered Email messages for legal track and prove capabilities, e-signatures, and secure encryption.
Five national postal operators in Europe, Africa and the Americas will be the first to have RMail for Gmail implemented for their citizens, with more countries expected to follow-suit. The Postal Corporation of Kenya will be among the first postal operators to promote this exciting capability to millions of Gmail users in Africa, for example. This RMail functionality extends the postal network to one of the largest digital communications platforms.
RMail for Gmail includes the ability to send Registered Email messages via a high value delivery network with options to track and prove delivery, encrypt content, sign documents electronically, and convert attachments to PDF format.
“We continue to innovate with our partners to ensure the Registered Email functionality is only a click-away from wherever users currently send email,” comments RPost CEO Zafar Khan. “RPost solutions are now built into the largest electronic messaging platforms.”
RPost invented the Registered Email® technology in 2000. Today, RPost’s Registered Email® service is the worldwide standard for email proof. Individuals want the power of proof when sending sensitive or important business messages, such as cancellations, complaints, and acceptance of terms; to avoid any potential disputes about an email communication, or as a deterrent to the common excuse: “I never got the email, please resend.” RMail empowers Gmail users with proof of who said what when, who received what when, who agreed to what when, with email.
By partnering with RPost, postal operators are just one click away from extending their services to the digital space and allowing millions of email users to access an all-in-one electronic postal platform for messages, documents, files, collaboration and more, from users’ existing email addresses.
You can register and start using RMail for Gmail at www.rpost.com/gmail
RPost has set the global standard for email delivery proof, encryption, and e-signatures with its patented Registered Email® technology. RPost services enable email users to track, prove, sign, encrypt, and collaborate across desktop, mobile, and web platforms. RPost services speed contract execution, increase data privacy and compliance, and reduce risk with court-admissible records. Founded in 2000, RPost operates from six global business centers, is in use in countries throughout the world, within governments and Fortune Global 500 companies, and has been endorsed and marketed by influential bar associations throughout the United States. Winner of the World Mail Award for Security, RPost holds 50+ patents worldwide. For more information, please visit www.rpost.com.
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