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| FAQs > Read Receipts™ |
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WHAT IF THE RECEIVER REFUSES TO PROVIDE
A READ RECEIPT™ WHEN ASKED?
Outlook and other mail clients have a setting
to decide how to respond to requests for read
receipts. The three main options in Outlook are
to "always send a response", "never
send a response" and to "ask before
sending a response" (Default setting). Many
people find it annoying to be asked for a response
and/or do not want a response sent out for anonymity
reasons and thus set their setting to "never
send a response." In this case, it deactivates
all standard mail client return receipts. Other
Outlook and AOL pitfalls include the fact that
their receipts generally only work when sent to
receivers within the same platform or same intranet.
Further, these receipts are returned as text files
that can be altered and hold little evidentiary
value. By comparison, RPost "speaks"
to the mail server, so regardless of the mail
client setting or if a person presses the button
NOT to send a read response, Registered E-mail®
can prove legal delivery of that e-mail. Often,
RPost can determine when e-mail was opened, regardless
of whether or not the receiver chooses to send
a read receipt. RPost operates independent of
typical mail client settings.
WHY DO I NOT ALWAYS GET A READ RECEIPT™?
Read Receipts™ are delivered when the receiver
has opened the e-mail and can only be reported
if the recipient's server security and privacy
settings allow RPost to gather this information.
Keep in mind, the receiver may never open the
e-mail and thus there would not be a Read Receipt™
in that case. No Read Receipt™ will be sent
if in the Delivery Status area of the Delivery
Receipt it says "Opened".
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