RPost Registered Email - Frequently Asked Questions From Email Senders

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FAQs > Sender

DOES SENDING REGISTERED E-MAIL® REQUIRE ADDITIONAL SOFTWARE ON OUR SERVERS?

No. Most common installations of Registered E-mail® work by adding the light Send (R)egistered™ software add-in into your mail client (desktop e-mail program) that routes only e-mail that you want to be sent "Registered" through the RPost Registration Networks. The RPost System™ does not store e-mail. There are separate server side solutions that provide an organization or its individuals the ability to send Registered E-mail® based upon the preference of the sender's organization.

CAN I SEND A REGISTERED E-MAIL® TO WEB BASED E-MAIL PROGRAMS?

Yes. Receivers of Registered E-mail® are able to view the message and attachments using any e-mail service including web based e-mail service such as AOL, MSN, Hotmail, Yahoo Mail and Lycos Mail. Registered E-mail® proves legal delivery to any Internet e-mail address. This is done with no uploads, downloads, links or passwords for the recipient. All a receiver needs is a valid e-mail address.

CAN I SEND A REGISTERED E-MAIL® WITH PDF, JPG OR MVI FILES AS ATTACHMENTS?

Yes. Registered E-mail® supports any and all attachments that your e-mail program normally allows and requires no extra steps to upload or download the attachment.

DOES THE SERVICE FUNCTION THE SAME WITH EITHER OUTLOOK EDITOR OR WORD EDITOR?

There are subtle cosmetic and functional differences when using Outlook Editor versus Word Editor. These subtleties differ by version of Outlook 2000 or XP and do NOT impact core service functionality. For details, contact RPost with the specific questions and the version of Outlook as well as the type of Mail Editor.

CAN I SEND REGISTERED E-MAIL® TO MORE THAN ONE PERSON WITH THE SAME E-MAIL MESSAGE BY USING THE CC OR BCC FIELDS?

Yes. Registered E-mail® can be sent to many recipients in the To, Cc and Bcc field as your e-mail program normally allows. The sender will receive only one Delivery Receipt for all recipients that are associated with that e-mail message and each recipient's delivery status will have a row in the Delivery Status section. Note, RPost does limit the number of recipients in an e-mail to 100, to protect against abuse. For special volume mailing installations, contact RPost.

CAN I SEND LARGE E-MAIL ATTACHMENTS?

Yes. Typical limitations are the sender or receiver's mail server limits. RPost allows e-mail attachments as large as 10 MB unless the sender subscribes to a higher message megabyte plan.

CAN I SEND REGISTERED E-MAIL® INTERNATIONALLY?

Yes. Registered E-mail® can be sent to any valid e-mail address, regardless of location of receiver.

DOES RPOST STORE THE E-MAIL?

No. RPost does not store any e-mail or components of any e-mail. RPost encrypts, compresses and attaches to the Delivery Receipt all of the data needed to authenticate the Delivery Receipt, transmission information, and re-present an authenticated original.

HOW DOES REGISTERED E-MAIL PROVE CONTENT?

Registered E-mail® permits a sender of e-mail to prove *what* was sent, *when* it was sent, *whether* it was delivered, and *when* it was delivered and *accepted*. The RPost System™ can do this without retaining a copy of the original e-mail -- all data necessary for such proof is in a receipt, returned to the sender or sender's organization, which is authentication-ready at any time. RPost can prove content by the special methods it uses to package the Registered Receipt™.

WHY DO I GET AN ACKNOWLEDGEMENT?

As soon as the RPost Registration Systems induct an e-mail message for processing, the sender receives an Acknowledgment returned to their inbox. The Acknowledgement has an official time seal, which provides proof of sending, until the Delivery Receipt arrives. It also serves to alert the sender that the e-mail has made it out of their internal mail system, and is on its way to the intended recipient. The Acknowledgement is similar to the receipt that the FedEx carrier gives after taking a package.

WHAT IF I DO NOT GET AN ACKNOWLEDGEMENT? HOW CAN I TELL THE E-MAIL HAS BEEN SENT?

The Acknowledgements arrive in the sender's inbox as soon as the e-mail has been inducted into the RPost Registration System for processing. If the Acknowledgement does not arrive within several minutes of sending the Registered E-mail®, contact your IT director. In general, if you do not get an Acknowledgement, your Registered E-mail® has not reached the RPost Registration System and therefore will not be delivered. Note that in some installations, the sender can turn off the Acknowledgement receipt.

IS THERE A WAY TO SORT MY BILL SO I CAN EASILY DETERMINE AND CHARGE REGISTERED E-MAILS™ DIRECTED TO, FOR EXAMPLE, CLIENTS AND VENDORS?

RPost allows the use of a company's client code accounting system to allocate costs of the Registered E-mail® to their clients or vendors. Insert the optional Client Code field in the dialog box that pops up after you press Send (R)egistered™ to have a specific tag associated with that Registered E-mail. The client code is transparent to the receiver of the Registered E-mail®.

How is Registered E-mail® different from Sender Authentication schemes?

To be clear, RPost® Registered E-mail® service is **completely different** from various e-mail authentication systems that have been proposed by a number of e-mail providers in an effort to produce an Internet standard for e-mail "sender authentication". The goal with these sender authentication plans have been to increase trust in e-mail and reduce the threat of spoofing and phishing. DKIM is an example of a proposed solution. DKIM stores public keys in DNS and digitally signs e-mails on a domain basis. In general, these e-mail authentication systems provide value in allowing message recipients to view e-mail with a greater degree of trust and hold sending domains more accountable.

BY CONTRAST, the core value of the RPost® Registered E-mail® service is in protecting the sender by providing them LEGAL PROOF of the content, attachments, and time the sender's e-mail was legally sent and received by each recipient. The Registered E-mail® system provides the sender of an e-mail with legally valid evidence of the transmission for any Internet address. The RPost® system does not require the recipient to have any special software or take any compliant action to prove delivery. RPost® services provide the sender with a (R)egistered Receipt™ e-mail, a tamper-detectable e-mail receipt that contains all the information required to prove delivery and content; RPost® does not retain a copy of the message.

IN SUM, Registered E-mail® services provide a record of the e-mail delivery and the content for the sender. Sender authentication systems do not offer such protection to the sender. In fact, the two systems complement each other rather than compete.