White-List RPost

The RPost Registered Receipt email should be returned to the sender in about an hour or less.

RPost proves delivery, content and time without any third party storing the content or transmission information.  RPost attaches the data required to reconstruct and validate the original email, attachments, and transaction information in an encrypted file.  This file is attached to the Registered Receipt email which is returned to the sender, ready for authentication on demand, for use in case of a dispute.

The encrypted file attached to the Registered Receipt email may in some cases cause a spam or virus filter to quarantine the Registered Receipt email or tamper with the file making the receipt fail during authentication.  If after an hour or so the sender does not receive the receipt it may be due to a spam/virus program may be blocking or quarantining it.  Please check your quarantine or junk mail folder at this time.

For optimal service, RPost suggests customers to “white list” RPost as a safe sender.

If you receive "Verification Failures" you may need to check to ensure your outbound scanner allows encrypted emails sent from your system.

Spam/Virus program or ISP

Your anti-spam/anti-virus software vendor or ISP may need to be contacted directly for specific instructions.  RPost messages can be identified as follows:

• The sender address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
• The sender domain: rpost.net

Outlook 2003

Add our “From Address” to your Safe Senders list:

1. On the “Tools” menu, click Options.
2. On the “Preferences” tab, click Junk Email.
3. On the “Safe Senders” tab, click Add.
4. In the “Add Address” dialog box, enter the address This e-mail address is being protected from spambots. You need JavaScript enabled to view it or the domain rpost.net
5. Click OK.

AOL

New Subscribers
Add our “From Address” to your AOL address book:

1. Click the “Mail” menu and select Address Book.
2. Wait for the “Address Book” window to pop up, then click the Add button.
3. Wait for the “Address Card for New Contact” window to load.
4. Paste the From Address This e-mail address is being protected from spambots. You need JavaScript enabled to view it or the domain rpost.net in to the “Other EMail” field.
5. Make our From Address the “Primary EMail” address by checking the associated check box.
6. Click the Save button.

Existing Subscribers
Check to see if our email is in your AOL Spam Folder, open the issue, and click the “This is Not Spam” button. Then, add the From Address to your Address Book as described above.

Yahoo

New Subscribers
You will need to set up a filter to redirect our email to your inbox:

1. Open your mailbox and click on “Mail Options” (upper right hand corner).
2. Select “Filters” (bottom left corner).
3. Click the Add link on the Filters page.
4. Update the “From header:” rule with the following 2 pieces of information: “contains” and our From Address This e-mail address is being protected from spambots. You need JavaScript enabled to view it or the domain rpost.net. (This tells Yahoo to identify our email based on its From Address.)
5. Click the Choose Folder pull down menu and select inbox.
6. Pick the Add Filter button.

Existing Subscribers
Check to see if our email is getting stuck in your Yahoo Bulk Folder, open the issue, and click the “Not Spam” button. Next, check if the email address is in your “Blocked Addresses” list. If our From Address is on this list, select it and click the “Remove Block” button. Then, set up a filter as outlined above.

Hotmail

New Subscribers
Add our “From Address” to your Hotmail Safe List:

1. Open your mailbox and click “Options” (upper right hand corner).
2. Click the “Junk EMail Protection” link (top of page).
3. Select the “Safe List” link (2nd from bottom).
4. Copy and paste our From Address This e-mail address is being protected from spambots. You need JavaScript enabled to view it or the domain rpost.net in to the dialog box titled “Type an address or domain.”
5. Click the “Add” button next to the dialog box.

Existing Subscribers
Check to see if our publication is in your Junk EMail Folder, open the issue, and click the “Not Junk” button. Next, check if the publication's email address is in your Blocked Senders list. If our From Address is on this list, select it and click the “Remove” button. Then, add our From Address to your Safe List as outlined above.

Gmail

New Subscribers
Add our “From Address” to your Gmail Contacts List:

1. Click “Contacts” along the left side of any Gmail page.
2. Click “Add Contact.”
3. Copy and paste our From Address This e-mail address is being protected from spambots. You need JavaScript enabled to view it or the domain rpost.net in to the primary email address dialog box.
4. Click “Save.”

Existing Subscribers
How to check if our email is in the “spam” folder:

1. Click “Spam” along the left side of any Gmail page.
2. Mark the box next to our email.
3. Click “Not Spam” button along the top.

Mozilla Thunderbird

New Subscribers
Add our “From Address” to your Thunderbird Address Book and configure your Junk Mail Controls to white-list your address book.

1. Click the “Address Book” button.
2. Make sure the Personal Address Book is highlighted.
3. Click the “New Card” button. This will launch a New Card window that has 3 tabs:  Contact, Address, and Other.
4. Under the “Contact” tab, copy and paste our From Address This e-mail address is being protected from spambots. You need JavaScript enabled to view it or the domain rpost.net in to the Email dialog box.
5. Click OK.

White-list your Personal Address Book:

1. From the main drop down menu, select “Tools -< Junk Mail Controls...”
2. This will launch the Junk Mail Controls window that has two tabs: Settings and Adaptive Filter
3. Under the Settings tab, update the “White Lists” module by selecting Personal Address Book from the pull down menu and then check mark the box next to “Do not mark messages as junk mail”.
4. Click OK.

Existing Subscribers
Please check your Junk folder to see if our emails have been mistakenly placed there. To prevent this from happening in the future, you need to mark our email as not junk. Do this by right-clicking on our email and choose “Mark -< As Not Junk.”

Please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it for more information.