Introducing RPost's New SideNote(TM) Service - A Tool to Manage E-mail Overload

SideNote™ Service: Why Use?

Today, employees are drowning in e-mail. The Radicati Group reported that in 2006 the average corporate e-mail user received 126 e-mail messages per day, an increase of 55 percent since 2003. Typical business users send e-mails to multiple parties, including copying and blind copying co-workers and third parties, frequently as part of a “CYA” maneuver. Often the sender then goes into the Sent Items folder, locates the original message and forwards a copy with a specific note to add context—commonly to the original CC or BCC addressees. RPost’s SideNote service eliminates the extra steps involved in this process and reduces the amount of traffic to the e-mail server.

The service provides significant value in terms of:

TIME SAVINGS: Reduces the time and effort it takes to communicate private notes and special instructions regarding an e-mail message to third parties.
MANAGING E-MAIL OVERLOAD: Streamlines communication with multiple parties into one message, cutting down on the number of e-mails in the sender’s outbox and the CC/BCC recipients’ inboxes.
STORAGE EFFICIENCY: By eliminating the extra messages to all CC’s or BCC’s with the follow-up note, helps to lower the volume of electronic records that need to be stored and indexed for e-discovery purposes.
RISK REDUCTION: By giving e-mail senders a fast and easy way to provide context around a message, service reduces risk that there will be a miscommunication about tasks or mishandling of sensitive information contained in an e-mail.

"SideNote is a deceptively simple, yet powerful way to improve users' experience when performing everyday e-mail tasks,” says Richi Jennings, an analyst at Ferris Research. “The alternative without SideNote is messy, and causes extra 'busy' work, with room for error. There is a very real cost associated with that loss in productivity."

Mark Hall of Computerworld summarizes, “SideNote lets you provide "context" to recipients of an e-mail message who are being "carbon copied" (cc:) or "blind carbon copied" (bcc:) on an e-mail whose content is primarily addressed to someone else...RPost users simply click on a button in their mail client and write a separate bright yellow note to either the cc or bcc recipient. That extra note does not go to the person or persons in the e-mail's "To" field...It's a simple, but very clever feature."