Jane Terry has done more than
her fair share of e-mail policing.
As president of Santa Ana, Calif.-based manufacturer Ajax Boiler
Inc., Terry has on two occasions caught employees breaching network
security. While testing a new company software system, she stumbled upon
a staff member bringing a rival's proprietary information into Ajax's
system. Terry spent $6,000 fixing that problem, and hundreds more when a
senior manager at the 100-employee company hacked into the network of a
former employer, with whom he was involved in a lawsuit.
"We found him reading the HR manager's e-mail," said Terry. "He was
involved in a lawsuit and was probably looking for information on it. It
was unbelievable."
Both staff members would have escaped notice if it weren't for a
recent upgrade to Ajax's security software. The product, made by Vero
Beach, Fla. -based SpectorSoft Corp., essentially records everything
employees do on their computers including Web sites they have visited,
time spent looking at a site, e-mails they have sent, and more.
The greatest risk to company security now comes from within, security
analysts say. In the past, the threat has been mostly from spammers and
hackers. Employers are increasingly relying on advanced software to
protect their systems against the new threats.
The market for such security systems is predicted to grow to $2.8
billion by 2010 from $919 million in 2005, according to research firm
IDC.
As monitoring technology becomes increasingly sophisticated and
widespread, some argue that employers should respect their workers'
privacy.
"Businesses have their concerns, and they're legitimate," said Jeremy
Gruber, legal director at the Princeton, N.J.-based National Workrights
Institute. "But what we need is regulation. We need to see companies
balance their concerns with their employees' privacy."
Even well-meaning employees can cause data-security problems.
According to the Privacy Rights Clearinghouse in San Diego, earlier this
year the personal information of 302 households -- including names,
addresses, birthdays and family income ranges -- were posted on a public
Internet site several times over a five-month period when employees at
the U.S. Census Bureau tested new software while working from home.
Employees breaching another company's network -- as in Terry's case
-- also put businesses on the defensive.
"Monitoring is becoming more prevalent now than it has been," said
Gartner analyst Peter Firstbrook, adding that both the insider threat
and compliance issues are driving the growth. "People sending things to
themselves or stealing intellectual property is a real concern."
That's why analysts say that it is important for businesses to keep
up with what's new and pick technology that can monitor, filter, block
access to inappropriate Web sites and purge e-mails and instant
messaging systems.
"You want to monitor your existing technology, but you need to stay
up on what's new -- especially if you have a young work force," said
Nancy Flynn, executive director of the ePolicy Institute.
Redwood City, Calif.-based software supplier Clearswift, with about
$50 million in revenue a year, sells products that monitor e-mail and
Internet connections. Some applications can detect credit card and
Social Security numbers in an e-mail message, a spreadsheet or an
attached Word document; others limit accessibility of certain documents
to a specific number or group of people.
"We can help stop the outbound threat," said Alyn Hockey, director of
product management at Clearswift's other headquarters in Reading
Berkshire, England. "The real key thing about our product is that we can
actually create policy rules that let people do their job without making
security an inhibitor. We can encrypt mail according to policy and have
different roles and responsibilities for managing the system, such as
line of business managers and compliance officers."
San Diego-based Websense Inc., with $179 million in annual revenue,
has a leak-prevention suite of software that discovers, monitors and
prevents sensitive data from leaking out of the organization, either
accidentally or maliciously, through common platforms, including e-mail,
instant messages, Web mail and network printers.
Washington D.C. RPost provides a service sponsored by 15 bar
associations nationwide that gives legal proof that a message was
received and also provides proof of the contents of the message,
including attachments. As an e-mail message is sent from one user to
another, RPost provides the sender with a registered receipt confirming
delivery status and original content sent in the e-mail.
After a recipient reads an e-mail, an "Open Receipt" is returned to
the sender, indicating at what time the message was opened. This
protects the company from litigation because the receipts legally
document the content and reception of each message, casting aside doubts
about who is sending and receiving what important or sensitive
information, and when.
"It's for correspondence of consequence that the service increases
accountability by alerting the receiver that the sender knows that they
got the e-mail," said RPost CEO Zafar Khan.

