Visit Our Resource Center

for product information, case studies, whitepapers and other documents.
 


Support

Sign in to get help

  • Submit a help request.
  • Check status of existing requests.
  • Update your request.
  • Create an account if you don't have one yet.

 

Most Viewed FAQs: (View all FAQs)
 

How do I move the "Send Registered" button to the right side of the "Send" button in Outlook?

The button location can be moved to the right of the Send button by changing the location from 1 to 3 in the configuration file by following these instructions:
Instructions:

  1. Go to My Computer
  2. Click and open your “C” drive
  3. Click and open Program Files
  4. Click and open RPost
  5. Click and open RPost Office
  6. Click and open “Config.txt” file
  7. Near the bottom change the button position from 1 to 3:
    • #Button position on command bar permissible values 1-9
    • Button position:3
  8. Click “Save”
  9. Open Outlook
  10. From the Inbox, click on TOOLS > OPTIONS > REGISTERED EMAIL (tab)
  11. Press “Restore Default”
  12. Close the options section and press New.  Your button should be now on the right.

Also, other features can be turned on or off by changing True to False or False to True next to each feature.

How do I upgrade my RPost software to the latest version?

Below are the instructions to upgrade your “Send Registered” button to have the latest features:

Step 1:  Uninstall current version.

  1. Close Outlook
  2. Press Start / Control Panel
  3. Click Add/Remove programs
  4. Wait for the list to populate and remove “RPostOffice”

Step 2:  Install new version

  1. Close Outlook
  2. Log on to www.rpost.com/install
     
  3. Choose the correct Outlook software version
  4. Follow the steps to install the Registered Email button

Step 3:  Choose your features

  1. Open Outlook
  2. Click on Tools / Options / Registered Email (tab)
  3. Choose the features you want turned on and off by checking or un-checking the appropriate boxes.

I got a new computer. How can I download the button?

To Install the new version:

  1. Close Outlook
  2. Log on to www.rpost.com/install and click on the email software version you have and install it by running the program and following the on-screen instructions. You do not need any account usernames and passwords.

If this does not work, click here to request a call from an RPost specialist.

I sent a Registered Email but I don’t see my “Receipt” folder / I have not received any Registered Receipts yet.

With Microsoft Outlook the Registered Receipt email will be returned to you within a few hours or less.  The “(R)eceipts” folder is a sub folder of your inbox and is created once the FIRST Registered Receipt email is returned to you.  To manage this feature, please check or uncheck the option in the Registered Email tab in the Options section of Outlook

receipt_folder_qg


 

Because RPost proves delivery, content and time without any third party storing the content or transmission information, RPost attaches the data required to reconstruct and validate the original email, attachments, and transaction information in an encrypted file. The file is attached to the Registered Receipt email which is returned to the sender, ready for authentication on demand, for use in case of a dispute. That encrypted "Locked" file attached to the Registered Receipt email can sometimes cause a spam of virus filter to quarantine the Registered Receipt email or tamper with the file making the receipt fail during authentication.  If after a maximum of six hours you still do not see the Receipt folder your spam/virus program may be blocking it.  Please check your quarantine or junk mail folder at this time.
For optimal service, RPost suggests customers to “white list” RPost as a source of safe messages. RPost messages can be identified as follows:
White-list:

My button is missing. How do I fix this?

RPost – Button missing after using it in the past

This is a step by step document that will show you how to fix the RPost tab if it disappears.


 

If you no longer see this “Send (R)egistered” tab when you are composing a new mail message.


 

Step 1:  From the Outlook Inbox press “Help”


 

Step 2:  Select “About Microsoft Office Outlook”


 

Step 3:  Click the “Disabled Items” Button


 

Step 4:  The disabled box will pop up and have the RPost Addin listed. You must re-enable it.  
(This is an example of a snap in. It is not the RPost snap in)


 

Step 5:  After re-enabling the RPost Addin, “close” Outlook and Re-open it.  When a new message is composed the RPost “Send Registered” button should be present.


 


 


 

Possible Next Action:  If you still do not see the “Send Registered” button:


 

Step 1:  Go to “Tools” then “Options”


 


 

Step 2:  Then select the “Other Tab” and “Advanced Options…”


 

Step 3:  Once you are in the “Advanced Options” box, select the “Add-In Manager…” button.

My receipt said the email was delivered to the mail server. How can I tell if they open it?

There is no system in the world (physical or electronic) that can tell if a letter or email has been opened 100% of the time, which is why the laws (state and federal) say you just need to prove delivery. This is similar to a FedEx® and Certified mail signature of the mail room attendant, receptionist or assistant of the receiver. The RPost system uses a variety of methods to establish the delivery status of Registered Email messages, and the ability to prove whether the message was opened depends on the technical configuration of the recipient environment. RPost can prove a message was opened in many but not all cases.

Login Form