16 Nov 2018

Email Security Beyond the Soundbite

The ubiquity of smart phones and their apps have reduced the attention span for the masses. People now expect their information in big fonts, nice colors, and pretty pictures. In the tech world, while many services have features that are now described in simple sound bites, it is often the details that make one product work for a customer need; or work better than similar sounding alternatives. And, with heightened awareness of email security needs,... Read more...

23 Mar 2018

They Know Everything About You

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You may already know Uber drivers now score YOU, the passenger, and that a customer rating indicates who they choose to pick up. But did you realize a score below 4 out of 5 could potentially drive up your costs (fewer drivers want to drive you, triggering premature “congestion” pricing)? Best Buy (and others) have shifted away from a “customer is always right” policy, now using your shopping and product return data to ban... Read more...

12 Mar 2018

Why the Best Email Evidence does not Eliminate the Entirety of Disputes

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It is well accepted worldwide that the Registered Receipt™ email record is the gold standard for email proof — timestamped and verifiable proof of successful email delivery including content delivered, regardless of recipient settings, and without need for any recipient compliant action or clicks (watch 10-minute technical overview video). Many prestigious law, insurance, and financial services associations and regulatory bodies, like The... Read more...

02 Mar 2018

“Fake Email” leads to “Fake News” claim

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In our recent Tech Essentials edition, about the “million-dollar email,” delivery proof was at question. The recent events highlighted below emphasize the additional importance of being able to easily prove the content of your sent email. As you will read, it is very easy for a recipient to modify an email with a few mouse strokes, print to PDF, forward the modified copies, and suddenly you, the sender, are on the defensive… trying to prove... Read more...

16 Feb 2018

Can you put a monetary value on proof? “It’s worth at least a million dollars,” according to one relieved RMail customer.

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While it’s very common to hear from attorneys and law firms who use RMail for their high-profile cases in district and circuit courts, here we share a story from one RMail user, where the value of our Registered Email™ receipt was literally, his family’s home. After a set of unfortunate circumstances, Bank of America started foreclosure proceedings on our user’s home. Not one to roll over easily, he decided to take action and sent a complete... Read more...

30 Nov 2017

Foreign Journalists Discover Treasure in Bermuda

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As enchanting as the Bermuda sea is, during rough weather, Bermuda’s beguiling reefs have been the source of many lost ships over the past hundreds of years during trans-Atlantic journeys shipping treasures and taxes from the Americas to Europe. However, no one could have anticipated the rough waves that just crashed upon some of the world’s richest and most well-known companies as the true hidden treasure in Bermuda had long been a quietly kept... Read more...

02 Nov 2017

Should you Trust your Fax?

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Habits are often hard to break. Some professional offices, particularly in the health care sector, when there is a need to send something private, send by fax. Their belief is, if they send by fax, the transmission is secure and private (HIPAA compliant). While they may have maintained this way of communicating out of habit or by policy, the environment in which they are communicating has changed. No longer, at the receiving end, are people receiving... Read more...

15 Jun 2017

You’re Making Your Clients Nervous with Weblinks

Why are you emailing your clients weblinks to documents? They’re not supposed to click on unknown links. It’s making them nervous. Even if you’re using popular apps like dropbox to share files, you can’t be sure your client will trust the link. Nor should they. They might think it’s a phishing scheme. If you’re using a link retrieval system to “prove” that documents were received by your clients for compliance reasons, you may want... Read more...

15 Jun 2017

Prove it!

How can you prove what really happened behind closed doors? Can we ever know what happened in a meeting behind closed doors, with no recording devices and no third party witnesses? Probably not. Is email a clearer way to communicate a complex message? Not always…. Have you ever been in a situation where an email vanishes? Has your recipient ever claimed not to have received your message, a contract, even your invoice? When an email gets lost... Read more...

06 Jun 2017

Is it Time for Attorneys to Adopt Evergreen Retainers?

by Deb Tesser, VP of Strategic Planning at Zola Media Does your firm sometimes struggle to get payments in the door? Have you considered evergreen retainers? What is an evergreen retainer? An evergreen retainer is a type of security retainer. Just like other types of retainers, your client pays you a sum up front and you are able to use this money to pay your fees and expenses. The difference is with an an evergreen retainer, your client needs to... Read more...