Service Parameters

Last Updated On January 23, 2019
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Service Parameters

The RSign Service is Limited to the Following Parameters:

Number of Recipients

Maximum number of combined To/Cc/Prefill recipients per envelope:  25

File Types/Extension

.pdf, .doc, .docx, .xls, .xlsx, .ppt, .pptx, .bmp, .gif, .ico, .jpg, .jpeg, .png, .tif, .tiff, .htm, .html, .txt

Document Number and Size

Sender Envelope:

  • Maximum individual file size: 25 MB
  • Maximum cumulative envelope size: 25 MB
  • Maximum number of files attached for sending: 10

Signer Uploaded: (see Allow recipients to attached file(s))

  • Maximum number of files attached while signing: 10
  • Maximum cumulative attachment size for signer: 15MB
  • Signer uploaded files are sent to the sender only.

Drive Locations

  • Local drive
  • Google Drive
  • Sky Drive
  • Drop Box

Responsive Web Design

  • Application Responsive to iPad/ Android tablet with Chrome Browser.
  • Signing Page responsive to most iPhone & Android smartphones.

Browsers supported

  • Google Chrome
  • Firefox Mozilla
  • Apple Safari
  • Microsoft Edge
  • Internet Explorer 11

User Session Time

  • Length of time user remains logged: 30-minutes
  • At 25-minutes of idle time, the system displayed a popup message with two options:
    • Keep me signed in.
    • Log me out.
  • At 30-minutes of idle time the user is automatically logged out and redirected to the login page.

Maximum Number of Pages

  • There is no validation set for number of pages, only file size (see Document Number and Size).

Other Limitations

  • Password protected .pdf files are not permitted to be uploaded.
  • Files with duplicate names not permitted inside the same envelope.
  • End-to-End: Auto-generated Access Code length: 10-character alpha-numeric.
  • Require to open signed: Auto generated Access Code length: 10-character alpha-numeric password Auto generated. access codes are automatically assigned if the password field is left blank.