19 Dec 2016

E-Signature Market Update: What to Expect in 2017

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Much of the uncertainty as to the legality of electronically signed contracts has dissipated over the last decade and a half — through definitions in the broad state (UETA) and Federal (ESIGN) statutes, and through practice by the first few waves of adopters.

Today, e-signature services are widely used by professionals within financial services, insurance, real estate, legal services, and other industries. Most business professionals are now aware that e-signatures can speed business without increasing risk. They know that e-signature services often include a detailed audit trail, authentication mechanisms, and uniform time stamps that together provide much greater certainty as to who agreed to what when – something traditional pen and paper contracts lack. Many now also understand that e-signed documents are admissible in court and have the same veracity as wet ink on paper.

What could possibly be happening within the e-signature market as we head into 2017?

Still growing rapidly

The global e-signature market is expected to grow at a compound annual growth rate (CAGR) of 39% from 2016 – 2020. [Source] The total e-signature market is projected to be more than $2 Billion by 2020, according to MarketsandMarkets, a global market research firm. Drivers include demand to speed up financial services and insurance processes, general economic growth and the continued adoption of e-signatures among late adopters.

In particular, Registered Investment Advisors (RIAs) are increasing profitability through the use of e-signature technology, according to the 2016 RIA benchmarking study by Charles Schwab. Schwab credits e-signatures and other technologies for boosting profits for RIAs by 27% from 2011 – 2015. When RIAs increase their use of electronic signatures, thereby reducing inefficiencies in work flows, they free up more time to spend with clients, building assets under management.

Five years ago, the California Department of Motor Vehicles approved a process for transferring certain auto titles using RPost’s specialized e-signature services, saving insurance carriers more than $100 per auto claim and permitting same-day insurance settlements, putting money in drivers’ hands instantly.

Other government entities – both state and federal – have been slower to adopt e-signatures as the e-sign laws left it up to each agency to decide whether to permit e-signatures. In 2016, California Governor Jerry Brown signed a bill to clear up some of the confusion surrounding the use of e-signatures within California government agencies, to encourage state and local government agencies to use e-sign technology throughout their operations. This and similar legislation in other states should pave the way for greater adoption throughout the public sector.

Technology continues to improve

E-signature services continue to expand their features to support professionals who need to unlock every possible efficiency. While drag-and-drop document preparation is quickly becoming a standard element of e-signature services, some services (such as RSign) now also include the ability to create rules that govern the signing process once for a document, and save as a template for later reuse – bringing work groups tremendous efficiencies. Designed to speed similar transactions (with different signing parties, for example), templates can store not only documents and field settings, but also other work flow preferences like password requirements, reminder options, signer roles, and more.

For even greater efficiency, some services (including RSign) are beginning to add sophisticated rules/rule set features, allowing even faster work flows when different documents share the same fields.

The “signature” part of e-signature technology is what users used to focused on. Today, the focus is on finding those business processes that, when automated or sped up with e-signature technologies, offer the greatest business gain.

The “e-sign” record is king

Regulatory bodies advise businesses to keep a complete audit trail when transacting with electronic signatures. For example, “Guidelines for e-Signature and e-Delivery in the Insurance Business” advises insurance professionals to use electronic signatures and electronic records for “special consumer disclosures” and to create an audit trail, which is a legal record of the date and time when a document was sent, received and read, along with sender and recipient IP addresses and a digital image of the signed document. RMail and RSign e-signature services both provide this complete audit trail with every e-sign transaction.

Here are some tasks that leading e-signature platforms can help you accomplish with greater efficiency:

  1. Attach any Microsoft Word or PDF document to an email and with a few clicks, send it so the recipient can click, use their mouse to script, or type to indicate signoff. The recipient (or signer) is led through a guided signing experience that culminates with a signed copy being sent to all parties.
  2. Set a document or form up with signature areas, fill-in fields, and more; save it as a template online, so that any time you need to complete a similar transaction, you can reuse the saved template. You can even share these “e-sign” ready templates among a work group.
  3. You can configure the e-signature software to send automatic reminders to signers, until the document is signed. You can even choose the sequence of signoff (if the order is important), which ensures that the document is signed in your desired signing order.
  4. You can track who has signed and who is holding your process up, with visibility as to what is happening and who may need a follow-up call.
  5. You can send contract related notices with a returned receipt to legally prove when a price change notice, demand, or other contract related change order was sent, by simply attaching them to Registered Email messages.

You can do all of the above, encrypted to protect consumer non-public information or to protect one’s strategic secrets.

So, what can you expect in 2017? Continued growth, fueled by general comfort with the legal aspects and user experience of e-signatures, and more focus on using e-signature technologies as enablers to increase automation and expand business process improvement initiatives.